Making a Complaint

Complaints

If you have feedback or wish to make a complaint, we encourage you to share it with us so we can address your concerns promptly. 

Please submit your concerns, by email or by letter, to the Principal detailing:

• Your name
• The nature of your complaint
• Any names or dates you have noted (if you have already spoken to someone about your concerns)
• A contact number and convenient time to contact you

A member of the Senior Leadership team will contact you to discuss any concerns.  If necessary, the Principal will appoint a member of the Senior Leadership Team to meet with you to investigate your concerns further and seek a resolution.

Whistleblowing

As an employee, if you wish to raise a concern about working practices and/or other areas of concern within the school or Trust through the whistleblowing procedure, please contact the BWT Whistleblowing Officer, James Down by emailing james.down@brookewestontrust.org